Desktop Management

Cyrus IT operates a desktop Management service capable of managing over 2000 end – users around globally

Support and Service is a Segment of Cyrus Information Technologies (Pvt) Ltd. Expertise a Pioneer in Multi-vendor maintenance services and IT infrastructure management in Sri Lanka. Cyrus IT provides maintenance support for many mission critical applications and Hardware Solution which includes:

Availability services for Hardware and Software services.
Direct Technical Engineer Support for Enterprise hardware and Support
Facility Management
IT Outsourcing
24/7 365 Days Support Services for Critical Customers
24x7 Global Tech support

Manage services

Our Managed Services resource provides a full range of IT outsourcing for infrastructure, applications and ongoing user support. With their day-to-day contact with our clients, they are absolutely critical in building and sustaining good long-term relationships and in delivering essential operational intelligence.

Cyrus IT is able to provide a consistent support and Interface to its clients in Sri Lanka. The combined skill sets comprises several qualified and skilled engineers, technical consultants and experience Project Managers

Desktop and End User support

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Enterprise Support

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Network support

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AMC Support

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Professional services

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We are committed to providing our client’s with the highest level of proactive, quality service tailored to their unique needs.

“..Managed services provide affordable solutions to the complex technology problems of small businesses for a fixed monthly fee..”

On Site Technicians

Cyrus IT offers the option of having an onsite IT technician(s) that are highly trained and qualified to provide quality support and services. This will be a Cyrus IT employee and will be supported by the service desk team to ensure a premier support service at all times. Working hours and all other aspects will be agreed upon and included as part of the managed desktop support agreement. We will provide cover in the event of sickness and holiday, and take full employer and employee responsibility. All our Onsite Support engineers are highly qualified and trained to provide a fist class on-site support.

All our engineers are well certified by industry leading vendor certifications such as Microsoft, Dell, HP, CISCO, VMware, etc. Cyrus IT engineers are up to date qualified with latest technology and products.

24 x 7 Tech Support TEAM

Our technical staff are highly qualified and trained to provide a first class support to our customers. The Service Desk support team includes:

 Technical team who ensure all operational tasks are completed to maintain the systems.

 3rd Line Support Team who specialize in the different technology areas providing a much deeper level of knowledge for troubleshooting.

 Security Management team who dedicates themselves to ensure a robust, safe and protected network whilst making certain that all security compliance and regulations are met. Their process is the foundation for all of the services Cyrus IT provides.